Refund policy

30-Day Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at chenjh260529@outlook.com. Please note that returns will need to be sent to the following address:
📦 114, Yuehuoxuan, Jindi Zizai Cheng, Xihu District, Hangzhou, Zhejiang, China
Once your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at chenjh260529@outlook.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
If you have questions or concerns about whether your specific item is eligible for return, please contact us before initiating a return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
📌 Please note: International return shipping costs are the responsibility of the buyer. For EU customers, we recommend contacting us at chenjh260529@outlook.com before initiating a return so we can assist you with the most cost-effective return option.
Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days.
Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at chenjh260529@outlook.com.
International Customers
We proudly serve customers worldwide. Please be aware that:
  • Return shipping costs for international orders (outside of China) are the responsibility of the customer.
  • Original shipping fees are non-refundable.
  • We are not responsible for items lost or damaged during return transit — we recommend using a trackable shipping service.
Contact Us
If you have any questions about our return policy, please don't hesitate to reach out:
📧 chenjh260529@outlook.com
We typically respond within 24 hours on business days.