Shipping policy

Last updated: June 8, 2026
Thank you for shopping with Astreya (operated by Astreya Still). We currently ship to the United States, the United Kingdom, Canada, and Australia. This Shipping Policy explains how your order is processed, shipped, and delivered.

1. Order Processing Time

We process orders within 1–3 business days (excluding weekends and public holidays). Processing time is the period between your order being placed and your package being handed over to the shipping carrier.
Please note:
  • Orders placed on Friday after 2:00 PM (UTC+8) will begin processing on the following Monday.
  • During peak seasons (e.g., Chinese New Year, Black Friday, Christmas), processing may take an additional 1–2 business days.
Once your order has shipped, you will receive a shipping confirmation email with tracking information (where available).

2. Shipping Costs & Delivery Estimates

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method. Estimated delivery times will be shown clearly before you complete your purchase.

Region Estimated Delivery (after dispatch)
🇺🇸 United States 7–15 business days
🇬🇧 United Kingdom 8–18 business days
🇨🇦 Canada 10–18 business days
🇦🇺 Australia 10–21 business days

⚠️ Please note: Delivery times are estimates only and may vary depending on the destination, customs processing, weather conditions, carrier delays, or other factors beyond our control. We are not able to guarantee a specific delivery date.

3. International Shipping & Customs Duties

We proudly offer international shipping to the countries listed above.
Important — Customs Duties, Taxes, and Import Fees:
🌍 Any customs duties, taxes, VAT, GST, or import fees charged by the destination country are the sole responsibility of the customer. These fees are not included in the product price or the shipping cost displayed at checkout.
  • Customs policies vary widely by country. We strongly recommend contacting your local customs office for details on potential charges before placing your order.
  • Customs authorities may hold packages for inspection, which can extend delivery times beyond our estimates.
  • If a customer refuses to pay customs duties and the package is returned to us, the original shipping cost is non-refundable, and any return shipping or handling fees will be deducted from your refund.
  • We have no control over and cannot predict whether customs duties will be charged, nor the amount of such charges.
For your reference, the following duty-free thresholds typically apply (subject to change by local authorities):

Country Typical Duty-Free Threshold
🇺🇸 United States Under $800 USD per shipment
🇬🇧 United Kingdom Under £135 GBP per shipment
🇨🇦 Canada Under C$40 CAD per shipment (varies by province)
🇦🇺 Australia Under AUD $1,000 per shipment

These thresholds are provided as a general guide only. Always confirm current thresholds with your local customs office.

4. Tracking Your Order

If tracking is available for your shipping method, you will receive a tracking link via email once your order has been dispatched. Please allow up to 48 hours for tracking information to update after you receive the notification.
If you have not received tracking information within 5 business days of placing your order, please contact us at chenjh260529@outlook.com.

5. Shipping Delays & Lost Packages

While we do our best to ensure timely delivery, delays may occur due to:
  • Customs processing and inspection
  • Carrier network disruptions
  • Severe weather or natural events
  • Peak holiday seasons
  • Incorrect or incomplete shipping addresses provided by the customer
📌 Risk of Loss: Once your order has been transferred to the shipping carrier, title and risk of loss pass to you, the customer. We are not liable for packages lost, stolen, or damaged in transit.
If your tracking shows that your package has been delayed beyond 30 business days from the dispatch date, please contact us at chenjh260529@outlook.com and we will work with the carrier to investigate. Replacement or refund for lost packages is at our sole discretion.

6. Undeliverable or Returned Packages

Packages returned to us as undeliverable (due to incorrect address, refusal to pay customs, failure to collect from carrier, etc.) will be processed as follows:
  • We will notify you by email upon receipt of the returned package.
  • Original shipping costs are non-refundable.
  • We can reship the package to a corrected address at additional shipping cost paid by the customer.
  • If you choose to cancel the order, a refund will be issued minus the original shipping cost and any return shipping fees incurred.
  • Unclaimed packages held by the carrier for more than 30 days will be considered abandoned and are not eligible for refund or reshipment.

7. Order Changes & Address Changes

If you need to change your shipping address or cancel your order, please contact us at chenjh260529@outlook.com within 12 hours of placing your order.
  • Once an order has been processed or shipped, we are unfortunately unable to change the shipping address or cancel the order.
  • Please double-check your shipping address at checkout to ensure accuracy.

8. Contact Us

If you have any questions about your shipment, please don't hesitate to reach out:
📧 chenjh260529@outlook.com
Astreya (operated by Astreya Still) 📍 114, Yuehuoxuan, Jindi Zizai Cheng, Xihu District, Hangzhou, Zhejiang, China
We typically respond within 24 hours on business days.